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JoneExplorer
Asked: May 1, 20172017-05-01T20:13:24+03:00 2017-05-01T20:13:24+03:00In: Java

Fatal Error EXCEPTION ACCESS VIOLATION (0xc0000005) when trying to run WEB (PIA) Server

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When trying to run WEB (PIA) Server, I’m getting the following error:

A fatal error has been detected by the Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7ef8664b, pid=352, tid=1924
JRE version: 7.0_02-b13
Java VM: Java HotSpot(TM) Client VM (22.0-b10 mixed mode windows-x86 )
Problematic frame:
C 0x7ef8664b
— T H R E A D —
Current thread (0x009fa400): JavaThread “main” [_thread_in_native, id=1924, stack(0x024b0000,0x02500000)]
siginfo: ExceptionCode=0xc0000005, reading address 0xffffffff
Registers:
EAX=0x000000aa, EBX=0x00000000, ECX=0x00000034, EDX=0x024feb9c
ESP=0x024feb90, EBP=0x024ff23c, ESI=0x0056a7f0, EDI=0x00000020
EIP=0x7ef8664b, EFLAGS=0x00010202
Top of Stack: (sp=0x024feb90)
0x024feb90: 7ef86644 77a40921 77224324 024fef0c
0x024feba0: 024feee8 02000000 02000000 00000000
0x024febb0: 00000000 00000004 00000001 0056a7f0
0x024febc0: 024fed84 024ff10c 218bbe81 18e1b1c0
0x024febd0: ffffffff 009fa528 024fed00 6fbf3c2b
0x024febe0: 18510c08 218dcf50 024fecf8 6fbf4d06
0x024febf0: 024fed28 009faaf4 0249f6c8 18510c08
0x024fec00: 009faaf8 00000001 00000044 00000000
Instructions: (pc=0x7ef8664b)
0x7ef8662b: 20 00 b8 4a 00 00 00 e8 10 00 00 00 c2 24 00 b8
0x7ef8663b: aa 00 00 00 e8 03 00 00 00 c2 2c 00 8d 54 24 0c
0x7ef8664b: cd 2e 83 f8 00 7c 19 60 e8 00 00 00 00 8b 54 24
0x7ef8665b: 30 5d 8b 1a 81 ed 58 76 27 0d e8 0a bf ff ff 61

Register to memory mapping:
EAX=0x000000aa is an unknown value
EBX=0x00000000 is an unknown value
ECX=0x00000034 is an unknown value
EDX=0x024feb9c is pointing into the stack for thread: 0x009fa400
ESP=0x024feb90 is pointing into the stack for thread: 0x009fa400
EBP=0x024ff23c is pointing into the stack for thread: 0x009fa400
ESI=0x0056a7f0 is an unknown value
EDI=0x00000020 is an unknown value

Stack: [0x024b0000,0x02500000], sp=0x024feb90, free space=314k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C 0x7ef8664b
C [kernel32.dll+0x11069] CreateProcessW+0x2c
C [java.dll+0x8d6a] Java_java_lang_ProcessImpl_create+0x2b6
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j java.lang.ProcessImpl.create(Ljava/lang/String;Lja va/lang/String;Ljava/lang/String;[JZ)J+0
j java.lang.ProcessImpl.<init>([Ljava/lang/Str ing;Ljava/lang/String;Ljava/lang/String;[JZ)V+200
j java.lang.ProcessImpl.start([Ljava/lang/String;Lja va/util/Map;Ljava/lang/String;[Ljava/lang/ProcessBui lder$Redirect;Z)Ljava/lang/Process;+300
j java.lang.ProcessBuilder.start()Ljava/lang/Process ;+124
j java.lang.Runtime.exec([Ljava/lang/String;[Ljava/l ang/String;Ljava/io/File;)Ljava/lang/Process;+16
j java.lang.Runtime.exec(Ljava/lang/String;[Ljava/la ng/String;Ljava/io/File;)Ljava/lang/Process;+69
j java.lang.Runtime.exec(Ljava/lang/String;)Ljava/la ng/Process;+4
j com.peoplesoft.pt.psadmin.pia.EditFileHandler.run()V+103
j com.peoplesoft.pt.psadmin.ui.SelectableItem.onSelect()V+11
j com.peoplesoft.pt.psadmin.ui.Menu.run()V+13
j com.peoplesoft.pt.psadmin.MenuBase.run()V+1
j com.peoplesoft.pt.psadmin.ui.SelectableItem.onSelect()V+11
j com.peoplesoft.pt.psadmin.ui.Menu.run()V+13
j com.peoplesoft.pt.psadmin.MenuBase.run()V+1
j com.peoplesoft.pt.psadmin.pia.PIAAdminMenu$ChooseDomainHandle r.run()V+106
j com.peoplesoft.pt.psadmin.ui.SelectableItem.onSelect()V+11
j com.peoplesoft.pt.psadmin.ui.Menu.run()V+13
j com.peoplesoft.pt.psadmin.MenuBase.run()V+1
j com.peoplesoft.pt.psadmin.PSAdmin.runInteractively()V+9
j com.peoplesoft.pt.psadmin.PSAdmin.main([Ljava/lang/String;)V+ 18
v ~StubRoutines::call_stub
— P R O C E S S —
Java Threads: ( => current thread )
0x1858b000 JavaThread “Service Thread” daemon [_thread_blocked, id=2692, stack(0x00f30000,0x00f80000)]
0x1857e400 JavaThread “C1 CompilerThread0” daemon [_thread_blocked, id=2244, stack(0x18bf0000,0x18c40000)]
0x1857d000 JavaThread “Attach Listener” daemon [_thread_blocked, id=1900, stack(0x189d0000,0x18a20000)]
0x18579c00 JavaThread “Signal Dispatcher” daemon [_thread_blocked, id=1996, stack(0x00ee0000,0x00f30000)]
0x18524800 JavaThread “Finalizer” daemon [_thread_blocked, id=892, stack(0x18950000,0x189a0000)]
0x1851f800 JavaThread “Reference Handler” daemon [_thread_blocked, id=1096, stack(0x18840000,0x18890000)]
=>0x009fa400 JavaThread “main” [_thread_in_native, id=1924, stack(0x024b0000,0x02500000)]
Other Threads:
0x18519000 VMThread [stack: 0x18700000,0x18750000] [id=1468]
0x1859d800 WatcherThread [stack: 0x18d80000,0x18dd0000] [id=172]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 4928K, used 826K [0x04500000, 0x04a50000, 0x09a50000)
eden space 4416K, 7% used [0x04500000, 0x0454ea98, 0x04950000)
from space 512K, 100% used [0x049d0000, 0x04a50000, 0x04a50000)
to space 512K, 0% used [0x04950000, 0x04950000, 0x049d0000)
tenured generation total 10944K, used 821K [0x09a50000, 0x0a500000, 0x14500000)
the space 10944K, 7% used [0x09a50000, 0x09b1d520, 0x09b1d600, 0x0a500000)
compacting perm gen total 12288K, used 3328K [0x14500000, 0x15100000, 0x18500000)
the space 12288K, 27% used [0x14500000, 0x14840270, 0x14840400, 0x15100000)
No shared spaces configured.
Code Cache [0x02500000, 0x025c0000, 0x04500000)
total_blobs=198 nmethods=69 adapters=66 free_code_cache=32031Kb largest_free_block=32799936
Dynamic libraries:
0x00f80000 – 0x00fae000 C:\PT8.53\jre\bin\java.exe
0x77a20000 – 0x77ba0000 C:\Windows\SysWOW64\ntdll.dll
0x77200000 – 0x77310000 C:\Windows\syswow64\kernel32.dll
0x76300000 – 0x76347000 C:\Windows\syswow64\KERNELBASE.dll
0x773b0000 – 0x77450000 C:\Windows\syswow64\ADVAPI32.dll
0x768a0000 – 0x7694c000 C:\Windows\syswow64\msvcrt.dll
0x76400000 – 0x76419000 C:\Windows\SysWOW64\sechost.dll
0x76210000 – 0x76300000 C:\Windows\syswow64\RPCRT4.dll
0x75400000 – 0x75460000 C:\Windows\syswow64\SspiCli.dll
0x753f0000 – 0x753fc000 C:\Windows\syswow64\CRYPTBASE.dll
0x77520000 – 0x77620000 C:\Windows\syswow64\USER32.dll
0x77450000 – 0x774e0000 C:\Windows\syswow64\GDI32.dll
0x763c0000 – 0x763ca000 C:\Windows\syswow64\LPK.dll
0x76af0000 – 0x76b8d000 C:\Windows\syswow64\USP10.dll
0x74720000 – 0x748be000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2\COMCTL32.dll
0x76360000 – 0x763b7000 C:\Windows\syswow64\SHLWAPI.dll
0x77160000 – 0x771c0000 C:\Windows\system32\IMM32.DLL
0x76c00000 – 0x76ccc000 C:\Windows\syswow64\MSCTF.dll
0x70090000 – 0x7014e000 C:\PT8.53\jre\bin\msvcr100.dll
0x6fba0000 – 0x6fec8000 C:\PT8.53\jre\bin\client\jvm.dll
0x70200000 – 0x70207000 C:\Windows\system32\WSOCK32.dll
0x771c0000 – 0x771f5000 C:\Windows\syswow64\WS2_32.dll
0x76580000 – 0x76586000 C:\Windows\syswow64\NSI.dll
0x74fd0000 – 0x75002000 C:\Windows\system32\WINMM.dll
0x76e00000 – 0x76e05000 C:\Windows\syswow64\PSAPI.DLL
0x701f0000 – 0x701fc000 C:\PT8.53\jre\bin\verify.dll
0x701b0000 – 0x701d0000 C:\PT8.53\jre\bin\java.dll
0x701d0000 – 0x701e3000 C:\PT8.53\jre\bin\zip.dll
0x752b0000 – 0x752fc000 C:\Windows\system32\apphelp.dll
0x6fab0000 – 0x6fb9b000 C:\Windows\system32\DBGHELP.DLL

The application server is running fine.
I have tried:

  • Reinstalling, updating java.
  • Reinstalling video drivers.
  • Restarting the virtual machine.
EXCEPTION_ACCESS_VIOLATIONjavaWeb
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    1. Googler
      Googler Explorer
      2018-04-13T21:52:27+03:00Added an answer on April 13, 2018 at 9:52 pm

      this may be because of java compatibility, so try to delete all the Java files and cleaned the %PATH% and installed it again.

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